Service
Business Intelligence Reporting
Turn evaluation data into executive dashboards and decision-ready insight.
The problem we solve
Evaluation data exists but is buried in spreadsheets that executives never actually use.
What is evaluated
- KPI design
- Dashboard architecture
- Trend & benchmark reporting
- Action tracking
How the programme works
We structure evaluation data into clear dashboards and reports designed for executive decision-making and operational follow-up.
Deliverables
- • Executive dashboards
- • Trend & benchmark reports
- • Action-tracking views
- • Scheduled reporting
Related services
Mystery Shopping
Discreet, professionally managed evaluations across every customer touchpoint.
Corporate B2B Mystery Shopping
Specialised programmes for complex, high-value B2B and enterprise sales environments.
Customer Experience Consulting
Turn evaluation evidence into a practical, organisation-wide CX improvement plan.
Customer Journey Mapping
Visualise and diagnose the complete end-to-end customer experience.
Business intelligence reporting for customer experience
Evaluation data is only valuable if leaders use it. Our business intelligence reporting turns mystery-shopping, audit and survey data into clear dashboards and scheduled reports designed for executives, regional managers and branch leaders. Instead of spreadsheets that nobody opens, you get a live view of performance, trends and actions.
What our CX dashboards show
- A composite CX score by location, channel, region and brand
- Trends month over month and cycle over cycle
- Branch and region rankings with fair benchmarks
- Performance by behaviour, such as greeting, knowledge, selling and follow-up
- Corrective actions with owners, due dates and verification status
- Drill-down to individual evaluations and evidence
Built for every role
- Executives see the aggregate score, the biggest movers and the top priorities
- Regional managers compare their branches and track actions
- Branch leaders see their own results and what to coach this week
Integration
Dashboard data can be exported for board reporting or integrated into your existing BI tools, such as Power BI or Tableau, where agreed, so customer-experience insight sits beside your sales and operational data.
Frequently asked questions
Do we get access to a live dashboard?
Yes. Clients receive secure, role-based access to a live dashboard between formal report cycles.
Can the dashboard include our survey data?
Yes. Mystery shopping, audits, surveys and other CX data can be combined in a single view.
Can we export the data?
Yes. Data can be exported for board packs or integrated into your BI tools where agreed.
Let's talk
Ready to see what your customers really experience?
Request a corporate proposal or book a CX consultation with our team.