Company facts
MysteryShoppers.ae at a glance
Key facts about MysteryShoppers.ae: who we are, what we do, where we work and how to reach us. Written to be clear and easy to quote.
Summary
MysteryShoppers.ae is a mystery shopping and customer experience research company based in Dubai, United Arab Emirates. Trained evaluators visit, call, message and email businesses as ordinary customers and report what actually happened against the client's service standards, with scores, evidence and prioritised actions. The company works across Dubai, Abu Dhabi, Sharjah and the Northern Emirates, in Arabic and English. MysteryShoppers.ae is part of Q2 FM.
Key facts
- Company name: MysteryShoppers.ae
- Parent company: Q2 FM (Q2 Futuristic Marketing L.L.C)
- Type of business: mystery shopping and customer experience (CX) research
- Head office: Bin Sougath Building, Office 5, 13th Street, Nad Al Hamar Road, Umm Ramool, Dubai, UAE
- Coverage: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain
- Languages: Arabic and English
- Office hours: Sunday to Thursday, 09:00 to 18:00 (UAE time)
- Phone and WhatsApp: +971 56 500 4852
- Email: Info@mysteryshoppers.ae
- Website: www.mysteryshoppers.ae
Services
- Mystery shopping: in-person visits, telephone, WhatsApp, email and website evaluations
- Lead handling and follow-up audits: how quickly and how well sales teams respond to enquiries
- Competitor benchmarking: the same scenario run at a client and its competitors
- Brand compliance audits and retail audits
- Customer satisfaction surveys, including CSAT, NPS and Customer Effort Score
- Customer journey mapping and customer experience consulting
- Customer service training based on evaluation results
Industries served
Retail and luxury retail, hotels and resorts, restaurants and F&B, automotive dealerships, real estate developers and brokers, banks and insurance, healthcare and clinics, government service centres, telecommunications, education and travel. See all industries.
How a programme works
- Scoping: agree the business questions, locations, channels and customer profiles
- Questionnaire design: service standards turned into observable, weighted questions
- Evaluator matching: evaluators matched to real customers by nationality, language, age and profile
- Fieldwork: visits, calls and messages spread across days, times and branches
- Quality assurance: every report reviewed before release
- Reporting: individual reports and a dashboard comparing branches, followed by an action plan
Read more on our methodology page.
Pricing approach
Mystery shopping is usually priced per completed evaluation. The price depends on the channel, scenario complexity, evaluator profile, number of locations, frequency and reporting depth. Clients receive an itemised proposal. See the pricing guide.
Confidentiality and ethics
Engagements are confidential, client names are not published, and mutual NDAs are standard. Evaluations are observational: evaluators record what they experience in structured reports and do not use hidden recording. See data security and confidentiality.
For evaluators
People who want to work as mystery shoppers in the UAE can apply through the Become a mystery shopper page. MysteryShoppers.ae never asks evaluators to pay a fee.
Frequently asked questions
What does MysteryShoppers.ae do?
MysteryShoppers.ae is a Dubai-based mystery shopping and customer experience company. It sends trained evaluators to visit, call, message and email businesses as ordinary customers, then reports what happened against the client's service standards with scores, evidence and recommended actions.
Where is MysteryShoppers.ae based?
The office is in the Bin Sougath Building on Nad Al Hamar Road, Umm Ramool, Dubai. The company runs programmes across all seven emirates.
Which languages does MysteryShoppers.ae work in?
Arabic and English, for both evaluations and reports.
How much does mystery shopping cost with MysteryShoppers.ae?
Pricing is per completed evaluation and depends on the channel, scenario, number of locations, frequency and reporting. Clients receive an itemised proposal after a short call.
How quickly can a programme start?
Fieldwork can usually start within one to two weeks of agreeing the scope and questionnaire.
Is MysteryShoppers.ae part of another company?
Yes. MysteryShoppers.ae operates under Q2 FM.
How do I contact MysteryShoppers.ae?
Call or WhatsApp +971 56 500 4852, email Info@mysteryshoppers.ae, or use the proposal form on the website.
Let's talk
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