Service
QR Code Customer Feedback Surveys
Real-time customer feedback collected by QR code at the counter, table, room or receipt.
The problem we solve
Feedback arrives weeks late or only when customers are angry enough to post a review, so managers cannot fix problems while the customer is still there.
What is evaluated
- Visit satisfaction
- Staff friendliness
- Speed of service
- Cleanliness
- Likelihood to recommend
- Open comments
How the programme works
We design short Arabic and English surveys, deploy QR codes at the right touchpoints, and stream results to a live dashboard with instant alerts for negative feedback.
Deliverables
- • QR survey design
- • Printed and digital QR materials
- • Live dashboard
- • Negative-feedback alerts
- • Monthly insight report
Related services
Mystery Shopping
Discreet, professionally managed evaluations across every customer touchpoint.
Corporate B2B Mystery Shopping
Specialised programmes for complex, high-value B2B and enterprise sales environments.
Customer Experience Consulting
Turn evaluation evidence into a practical, organisation-wide CX improvement plan.
Customer Journey Mapping
Visualise and diagnose the complete end-to-end customer experience.
How QR-code feedback works
Customers scan a QR code on the table, counter, receipt, room card or waiting area and answer a short survey on their phone in under a minute. Results appear on your dashboard immediately, and managers receive an alert when a customer reports a problem, so it can be resolved before the customer leaves or posts a review.
Where QR feedback works best
- Restaurants and cafés: at the table and on the bill
- Retail: at the checkout and fitting rooms
- Hotels: in rooms, restaurants and at check-out
- Clinics and hospitals: in waiting areas and after appointments
- Government and service centres: at service counters
Combining QR feedback with mystery shopping
QR feedback shows how customers feel at scale; mystery shopping shows exactly what happened in a controlled scenario. Together they give managers both the volume and the precision needed to improve service quickly.
Frequently asked questions
How long does the survey take?
Most QR surveys take under one minute, which keeps response rates high.
Can customers answer in Arabic?
Yes. Surveys are available in Arabic and English, with automatic language selection.
Do managers get alerts?
Yes. Negative responses can trigger instant email or WhatsApp alerts to the responsible manager.
Let's talk
Ready to see what your customers really experience?
Request a corporate proposal or book a CX consultation with our team.